Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoplunamel@gmail.com. If your return is accepted, please note that customers are responsible for all shipping fees.

Items sent back to us without first requesting a return will not be accepted.

Please note customers are responsible for all shipping fees for returned items.

You can always contact us for any return question at shoplunamel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us 3 days of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored.

Exceptions / non-returnable items / non-exchangeable 

Unfortunately, we cannot accept returns/exchanges on clearance/sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We offer full refund for all purchases made at retail price. 

All returns are processed for a store credit of the purchase price of the items exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

Please note customers are responsible for all shipping fees for returned items.